Refund Policy

Effective date: August 16, 2026

For reusable-hydration buyers, nalgrne accepts eligible returns for any reason within 30 days after carrier-confirmed delivery and supports exchanges. reach buyer service before sending merchandise so we can provide instructions and the required label.

Hydration: merchandise return eligibility and condition

For reusable-hydration buyers, merchandise return the product and included components in substantially the condition received, subject to reasonable handling needed to evaluate it. Follow the authorization and packing instructions. No restocking fee is charged for an eligible merchandise return.

Hydration: Merchant-paid merchandise return transport

For reusable-hydration buyers, we pay eligible merchandise return shipment, including for change of mind, and provide a free prepaid merchandise return label. The same merchant-paid label applies when merchandise arrives damaged, defective, incorrect, or missing an item or component.

Hydration: Exchange process

For reusable-hydration buyers, tell support if an exchange is preferred. Availability is checked when the request is processed. If a direct exchange cannot be completed, we may refund the original product to the original payment method and invite a replacement purchase.

Hydration: Inspection and refund timing

For reusable-hydration buyers, after receipt and inspection, an approved refund is issued to the original payment method. Once issued, the bank or card network typically needs 5–10 business days to post the credit.

Hydration: Cancellation before dispatch

For reusable-hydration buyers, ask to cancel before shipment. We will cancel when fulfillment has not made shipment irreversible. After shipment, cancellation is unavailable and the merchandise return procedure applies following delivery.

Hydration: Ordinary-merchandise return exclusions

For reusable-hydration buyers, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are not eligible for routine change-of-mind returns. These limits never reduce remedies for goods that are damaged, defective, incorrect, or missing parts.

Hydration: Store reach details

For reusable-hydration buyers, brand/store: Nalgrne
reach email: Support@Nalgrne.shop
reach telephone: 3468148062
Complete address: 45 Dickerman St, New Haven, CT 06511, United States